Frontline team of the year

Frontline staff will be defined as workers who directly provide, or are directly responsible for the delivery of council services to the public.

Submissions will be welcomed from teams providing functions such as (please note this is an indicative list only):

Evidence required

Judges will be looking for evidence of:

Your principal achievements, or milestones reached as part of an on-going project, delivered between October 2011 and September 2012
How you have delivered high levels of performance in difficult or challenging circumstances
Success which has been measured through benchmarking exercises, customer surveys, comparative figures, etc.
How your team has improved against past performance and/or sustained excellence over time
Ambition and innovation
How you have listened and responded to the needs of customers. How this success might be replicated elsewhere
Where appropriate, the potential for continued success and sustained organisational change
How you have achieved value for money
How your initiatives have contribute to your council's overall strategy and objectives
Endorsement from staff, service users and outside partners (such as business leaders and health partners)

In association with:

Sponsored by

Reception Sponsor